Customer reviews of Cookswell Morpeth & Ashington

By Thomas M on 01 October 2019 | Verified purchase

Needed to take car to get a part fitted and turned up took time off work and they had ordered the wrong part

Reply from Cookswell Morpeth & Ashington on 02/10/19

Thank you for your comments -This will be investigated and our Aftersales manager will be in contact.

By Sue U on 19 September 2019 | Verified purchase

I had a major and unexpected problem with my car. My situation was dealt with in both a caring and practical way. I felt that the staff I engaged with, both in the servicing and sales departments, were genuinely concerned and went out of their way to find a resolution which would be the most practical and cost effective one for me. I have been using this garage for a number of years now, I trust them to look after me.

Reply from Cookswell Morpeth & Ashington on 02/10/19

Thank you for your reply

By MICHAEL L on 27 July 2019 | Verified purchase

First class as allways,wouldn't go anywhere else .they are particularly supportive of the older generation .

Reply from Cookswell Morpeth & Ashington on 03/08/19

Thank you for your 5 Star review

By MICHAEL D on 22 July 2019 | Verified purchase

Excellent customer service throughout. Highly recommended.

Reply from Cookswell Morpeth & Ashington on 27/07/19

Many thanks for the review Michael its much appreciated .

By Richard M on 07 February 2018 | Verified purchase

A great service from start to finish in purchasing my car,wonderful staff all very helpful .

Reply from Cookswell Morpeth & Ashington on 05/12/19

Thanks for the great review hope we can help again in the future.

By JOHN S on 04 February 2018 | Verified purchase

A week ago I completed the purchase of my 'new' C4 Grand Picasso , I'd been visiting the garage and chatting to the sales staff for a month, they knew my requirements and the type of vehicle I wanted, I received a call when a vehicle became available, it was a lovely car, the sales staff never put any pressure on me to purchase, and were extremely professional, curtious and friendly at all times. Test drives were arranged and the process of purchasing explained in detail, I felt at ease throughout the who.e process, and whenever I had a query it was answered very quickly. The staff have now become friends and I know I can call in anytime with any question however silly and they would respond. The whole process was stress free and no hard sell at all, I will pop in and keep in touch with the garage and have already arranged my check up service. I'd strongly recommend that anyone looking for a new or nearly new Citroen call in to Cookswell garage and chat to the sales staff

Reply from Cookswell Morpeth & Ashington on 05/12/19

Thanks for the great review hope we can help again in the future.

By Lisa M on 26 January 2018 | Verified purchase

The staff at Cookswell Garage Ashington and Pegswood are polite, helpful and very knowledgeable. The car they sold me is fantastic. When I picked it up it was immaculate and looked brand new. They really took care of me and provided excellent customer service and are still doing that now. Couldn’t ask for a better car buying experience.

By Darren V on 25 January 2018 | Verified purchase

Honest straight forward approach, my first visit but very pleased

By RICHARD C on 19 January 2018 | Verified purchase

I bought a six month old Berlingo, the spec I wanted, unseen. I trusted their description and expertise, and I trusted them with my money. My trust was not misplaced, The Car was everything they said it was and more. The salesman was friendly and efficient, and had us on our way back home quickly and with a smile on our faces.

By Emma C on 08 January 2018 | Verified purchase

Helped me to change my car from one I didn't feel comfortable driving to one I love! Great service and kept me topped up with tea whilst I was there!